SayPro Job Description & Tasks:
Monitoring Supplier Performance:
Supplier Monitoring: Regularly monitor supplier performance to ensure they are adhering to contract terms, such as delivery timelines, product quality, and payment schedules
SayPro Job Description & Tasks:
Position Title: Supplier Performance Manager
Department: Supply Chain Management & Marketing
Location: SayPro Offices
Reports To: Contract Management Supervisor
Position Overview:
The Supplier Performance Manager is responsible for monitoring and evaluating supplier performance to ensure adherence to the terms of agreements, including delivery timelines, product quality, and payment schedules. This role is key to maintaining and improving supplier relationships, ensuring contract compliance, and enhancing SayPro’s overall supply chain efficiency. The Supplier Performance Manager works closely with internal stakeholders and suppliers to identify issues, implement solutions, and drive continuous improvement across the supply chain.
Key Responsibilities & Tasks:
1. Supplier Monitoring:
- Regular Performance Tracking:
Consistently track and evaluate the performance of suppliers against the terms specified in their contracts. This includes monitoring key aspects such as on-time delivery, quality of products or services, and adherence to payment schedules. Use data-driven methods to assess supplier performance, including scorecards, KPIs, and performance reviews. - Adherence to Contract Terms:
Ensure that suppliers fulfill all contractual obligations, including delivery timelines, product specifications, and quality standards. Address any deviations from contract terms promptly, collaborating with the supplier to ensure corrective action is taken. - Communication with Suppliers:
Maintain regular communication with suppliers to ensure transparency and mutual understanding regarding performance expectations. Facilitate quarterly or monthly performance reviews to assess contract compliance and resolve any performance-related concerns. - Issue Identification & Resolution:
Identify performance issues, such as delays, product defects, or failure to meet payment deadlines. Work collaboratively with suppliers to resolve these issues quickly and minimize their impact on SayPro’s operations. Escalate issues to relevant internal stakeholders, such as legal or procurement, when necessary. - Corrective Action Plans:
When performance issues arise, coordinate with suppliers to develop corrective action plans. Ensure that the action plans address the root cause of the issue, provide clear timelines for resolution, and include measurable outcomes to track progress. - Performance Improvement Initiatives:
Work with suppliers to identify opportunities for continuous improvement in the supply chain process. Initiate discussions on performance enhancements, cost savings, or innovative solutions that align with SayPro’s business objectives.
2. SayPro Monthly January SCMR-1:
- Performance Reporting:
Prepare and present monthly reports on supplier performance to SayPro’s SCMR (Supply Chain Management Review) meetings. These reports should summarize key performance data, highlight any issues or trends in supplier performance, and outline any corrective actions taken. - Supplier Performance Metrics:
Gather and analyze supplier performance data, including delivery accuracy, quality control, customer service responsiveness, and compliance with payment terms. Provide insights into supplier performance across various departments (procurement, legal, finance), and suggest areas for improvement. - Collaboration with Cross-Functional Teams:
Collaborate with internal teams, such as procurement, logistics, finance, and legal, to ensure that supplier performance is aligned with business objectives. Address any performance issues that impact overall operations, including financial planning, inventory management, and operational efficiency. - Escalation of Major Issues:
In cases where supplier performance is consistently poor or contractual obligations are not being met, escalate the issues to senior management. Provide recommendations on how to address these issues, which may include renegotiating contracts, seeking alternative suppliers, or taking legal action.
3. SayPro Monthly Contract Management:
- Supplier Contract Oversight:
Oversee the ongoing management of supplier contracts to ensure compliance with agreed-upon terms. Ensure that contract renewals, amendments, and performance evaluations are completed on time, and that any necessary adjustments are made to optimize supplier performance. - Contractual Compliance Monitoring:
Ensure suppliers are fully compliant with their contracts in terms of pricing, quality, delivery schedules, and payment terms. This includes regularly reviewing contract performance and making recommendations for contract revisions or improvements. - Contract Renewal & Negotiation Support:
Assist the procurement team in the contract renewal and negotiation process by providing performance data and analysis. If performance issues are identified, work with the procurement team to address these concerns during contract renegotiations. - Risk Management:
Identify potential risks related to supplier performance, such as the risk of delays, quality issues, or financial instability, and take proactive steps to mitigate these risks. Work with suppliers to develop contingency plans in case of unexpected disruptions to the supply chain.
4. SayPro Tenders, Bidding, Quotations, and Proposals Office:
- Tender and Bid Evaluation:
Support the evaluation process of tenders and bids by assessing the performance history of potential suppliers. Use performance data to inform decisions regarding which suppliers to invite for bidding, and ensure that they have the capacity and track record to meet SayPro’s requirements. - Quotations and Supplier Assessment:
Evaluate supplier quotations based on their past performance and adherence to contract terms. If a supplier has shown excellent performance in the past, prioritize their quotations during the decision-making process. - Supplier Proposal Reviews:
Review supplier proposals and ensure that they align with SayPro’s needs, performance standards, and contractual requirements. Assess the capability of the supplier to deliver according to the specified terms and conditions, considering their past performance metrics. - Supplier Relationship Management:
Foster strong relationships with suppliers by regularly providing feedback on their performance, both positive and constructive. Engage in regular discussions with suppliers to align on goals, address any issues, and explore opportunities for improvement and collaboration.
5. SayPro Marketing Royalty SCMR:
- Marketing Royalty Performance Monitoring:
Oversee the performance of suppliers involved in marketing royalty agreements. Track the timely and accurate payment of royalties, ensuring that all contract terms are fulfilled and that marketing campaigns are aligned with contractual expectations. - Compliance with Marketing Terms:
Ensure suppliers involved in marketing royalty agreements adhere to all contractual obligations, including payment schedules, marketing deliverables, and content approvals. Work with suppliers to resolve any performance issues related to marketing royalties. - Performance Reporting for Royalty Agreements:
Prepare regular performance reports for marketing royalty agreements, highlighting the compliance with agreed-upon terms and tracking any variations in performance. Work closely with the marketing and finance teams to ensure accuracy in reporting and payment schedules.
Skills and Qualifications:
- Education:
A bachelor’s degree in business administration, supply chain management, procurement, or a related field is preferred. - Experience:
Minimum of 3 years of experience in supplier performance management, procurement, or supply chain management, with a focus on monitoring and improving supplier performance. - Skills:
- Strong analytical and problem-solving skills
- Excellent communication and negotiation skills
- Ability to manage multiple projects and stakeholders
- Proficient in contract management software, performance tracking tools, and Excel
- Attention to detail and strong organizational skills
- Ability to collaborate cross-functionally with various departments
- Knowledge:
- Understanding of supplier performance metrics and KPIs
- Familiarity with contract law and procurement processes
- Knowledge of marketing royalty agreements and supply chain best practices
- Ability to handle supplier negotiations and conflict resolution
Work Environment & Conditions:
This role requires frequent interaction with suppliers, internal stakeholders, and cross-functional teams. It may involve travel to supplier sites for performance audits, meetings, or assessments. The ideal candidate will have a strong ability to manage supplier relationships, monitor performance metrics, and work collaboratively to resolve issues in a timely manner.
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