A form used to gather feedback from external clients and evaluators regarding the tender submissions
1. Stakeholder Information:
- Name:
[First and Last Name of the stakeholder] - Organization/Client Name:
[Organization or client the stakeholder represents] - Position/Role:
[Role or position within the organization] - Email Address:
[Email contact for follow-up] - Phone Number (optional):
[Phone number for follow-up]
2. Tender Overview:
- Tender ID:
[Tender identification number] - Tender Title:
[Descriptive title of the tender submission] - Tender Reference Number (if applicable):
[Reference number given by the client or the issuing organization] - Date of Tender Submission:
[Date the tender was submitted] - Tender Outcome:
[Was the tender successful or unsuccessful?]
3. Evaluation of Tender Submission:
a. Clarity of Proposal:
- How clear was the tender proposal in addressing your requirements?
[ ] Very clear
[ ] Clear
[ ] Neutral
[ ] Unclear
[ ] Very unclear - Please provide comments on the clarity of the proposal:
[Open text box for additional feedback]
b. Compliance with Tender Requirements:
- How well did the submission meet your stated requirements and specifications?
[ ] Fully met requirements
[ ] Mostly met requirements
[ ] Partially met requirements
[ ] Did not meet requirements - Please provide comments on how the submission complied or did not comply with the requirements:
[Open text box for additional feedback]
c. Competitiveness of Pricing:
- How competitive did you find the pricing in comparison to other tenders?
[ ] Very competitive
[ ] Competitive
[ ] Neutral
[ ] Not competitive
[ ] Very uncompetitive - Please provide comments on the pricing of the submission:
[Open text box for additional feedback]
d. Technical and Qualitative Aspects:
- How satisfied were you with the technical quality of the submission (e.g., solutions offered, methodology, innovation)?
[ ] Very satisfied
[ ] Satisfied
[ ] Neutral
[ ] Unsatisfied
[ ] Very unsatisfied - Please provide comments on the technical quality or innovation demonstrated in the proposal:
[Open text box for additional feedback]
e. Presentation and Professionalism:
- How would you rate the professionalism and presentation of the submission?
[ ] Excellent
[ ] Good
[ ] Average
[ ] Below average
[ ] Poor - Please provide any comments on the professionalism and presentation of the tender documents:
[Open text box for additional feedback]
f. Timeliness of Submission:
- Was the tender submission delivered on time as per the agreed timeline?
[ ] Yes, on time
[ ] Late, but with a valid reason
[ ] Late, no valid reason provided
[ ] Not applicable - Please provide comments on the timeliness of the submission:
[Open text box for additional feedback]
4. Evaluation of Communication:
a. Responsiveness to Queries:
- How responsive was the SayPro team to your queries and requests for clarifications during the tender process?
[ ] Very responsive
[ ] Responsive
[ ] Neutral
[ ] Unresponsive
[ ] Very unresponsive - Please provide feedback on the responsiveness and communication with the SayPro team:
[Open text box for additional feedback]
b. Quality of Communication:
- How would you rate the clarity and quality of communication from the SayPro team throughout the tender process?
[ ] Excellent
[ ] Good
[ ] Average
[ ] Below average
[ ] Poor - Please provide comments on the quality of communication and any areas for improvement:
[Open text box for additional feedback]
5. Overall Satisfaction:
a. Overall Tender Experience:
- How satisfied were you with the overall experience of reviewing the tender submission from SayPro?
[ ] Very satisfied
[ ] Satisfied
[ ] Neutral
[ ] Unsatisfied
[ ] Very unsatisfied - Please provide overall feedback on your experience with the tender submission process:
[Open text box for additional feedback]
6. Final Recommendations and Suggestions:
a. Strengths of the Tender:
- What were the main strengths of the tender submission that stood out to you?
[Open text box for detailed feedback]
b. Areas for Improvement:
- What areas do you think could be improved for future submissions?
[Open text box for detailed feedback]
c. Any Additional Comments or Suggestions:
- Please provide any additional comments or suggestions for improving the tender submission process:
[Open text box for detailed feedback]
7. Future Collaboration:
a. Interest in Future Engagement:
- Would you be interested in engaging with SayPro for future tenders or projects?
[ ] Yes
[ ] No
[ ] Maybe (please elaborate) - Please provide any additional thoughts on potential future collaboration:
[Open text box for feedback]
8. Signature and Date:
- Stakeholder Signature:
[Signature (if needed, can be signed digitally or manually)] - Date:
[Date when the form is filled out]
9. Confidentiality:
- Confidentiality Notice:
The feedback provided in this form will be used solely for internal review and continuous improvement. All information will be treated with confidentiality and will not be shared outside the SayPro team without prior consent.
Instructions for Submission:
Please complete the feedback form and return it to the SayPro Tender Team at [insert email address]. If you have any questions or require assistance filling out the form, please contact [insert contact information].
Conclusion:
This Stakeholder Feedback Form helps SayPro gather structured and actionable feedback on its tender submissions from clients and external evaluators. By using this form, SayPro can identify areas for continuous improvement, enhance the quality of future submissions, and build stronger relationships with clients and stakeholders in the tendering process.
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