Templates to Use: Client Feedback Form: A form that solicits feedback from clients on the quality, clarity, and competitiveness of the quotations provided
[SayPro Logo]
SayPro Solutions
Address: [Insert Address]
Phone: [Insert Contact Number]
Email: [Insert Email Address]
Website: [Insert Website URL]
Client Feedback Form: SayPro Quotation Evaluation
Quotation Reference Number: [Insert Quotation Number]
Date Issued: [Insert Date]
Client Name: [Insert Client Name]
Company Name: [Insert Client Company Name]
Email Address: [Insert Client Email]
Phone Number: [Insert Client Phone Number]
Feedback Submission Date: [Insert Date]
We greatly value your feedback and use it to enhance the quality of our quotations and services. Please take a few moments to provide your thoughts on the following aspects of your recent quotation.
1. General Satisfaction
Overall, how satisfied are you with the quotation you received from SayPro?
- Very Satisfied
- Satisfied
- Neutral
- Dissatisfied
- Very Dissatisfied
Please explain your rating:
[Open text box for detailed response]
2. Clarity and Understanding of the Quotation
Was the quotation easy to understand and clearly presented?
- Very Clear
- Clear
- Somewhat Clear
- Unclear
- Very Unclear
Please explain your rating:
[Open text box for detailed response]
3. Pricing and Competitiveness
How would you rate the pricing of the products/services in the quotation compared to your expectations or other competitors?
- Much Lower Than Expected
- Lower Than Expected
- About What I Expected
- Higher Than Expected
- Much Higher Than Expected
How competitive do you find SayPro’s pricing compared to other quotations you have received for similar products/services?
- Very Competitive
- Competitive
- Neutral
- Not Competitive
- Not Competitive at All
Please explain your rating:
[Open text box for detailed response]
4. Product/Service Quality and Description
Was the product/service description in the quotation clear and detailed enough to understand the scope and value offered?
- Very Detailed
- Detailed
- Somewhat Detailed
- Not Detailed
- Not Detailed At All
Please provide feedback on the clarity and accuracy of the product/service description in the quotation:
[Open text box for detailed response]
5. Delivery and Timeline
How satisfied are you with the estimated delivery timeline provided in the quotation?
- Very Satisfied
- Satisfied
- Neutral
- Dissatisfied
- Very Dissatisfied
Please explain your rating regarding the proposed delivery and timeline:
[Open text box for detailed response]
6. Terms and Conditions
Were the terms and conditions (e.g., payment terms, warranties, cancellation policy) clearly explained in the quotation?
- Very Clear
- Clear
- Somewhat Clear
- Unclear
- Very Unclear
Please provide any suggestions or concerns regarding the terms and conditions outlined in the quotation:
[Open text box for detailed response]
7. Professionalism and Communication
How would you rate the professionalism of the SayPro team in preparing and presenting the quotation?
- Excellent
- Good
- Average
- Below Average
- Poor
How effective was the communication throughout the quotation process? (e.g., responsiveness, clarity of communication, follow-ups)
- Very Effective
- Effective
- Neutral
- Ineffective
- Very Ineffective
Please provide any comments on how SayPro can improve in communication or professionalism:
[Open text box for detailed response]
8. Areas for Improvement
Do you feel that there are any areas where SayPro can improve in terms of the quotation process or any other aspect?
- Yes
- No
If yes, please provide specific suggestions or concerns:
[Open text box for detailed response]
9. Overall Experience and Final Thoughts
Would you recommend SayPro’s services to others based on this quotation?
- Definitely Yes
- Probably Yes
- Neutral
- Probably No
- Definitely No
Please provide any additional feedback or comments you may have about your overall experience with SayPro’s quotation process:
[Open text box for detailed response]
10. Rating of SayPro’s Quotation Process (1 to 5)
Please rate the following aspects of SayPro’s quotation process on a scale of 1 to 5, where 1 is “Very Poor” and 5 is “Excellent”:
| Aspect | Rating (1-5) |
|---|---|
| Clarity of Quotation | [ ] 1 [ ] 2 [ ] 3 [ ] 4 [ ] 5 |
| Competitiveness of Pricing | [ ] 1 [ ] 2 [ ] 3 [ ] 4 [ ] 5 |
| Product/Service Descriptions | [ ] 1 [ ] 2 [ ] 3 [ ] 4 [ ] 5 |
| Delivery and Timeline Accuracy | [ ] 1 [ ] 2 [ ] 3 [ ] 4 [ ] 5 |
| Professionalism of Communication | [ ] 1 [ ] 2 [ ] 3 [ ] 4 [ ] 5 |
| Overall Experience | [ ] 1 [ ] 2 [ ] 3 [ ] 4 [ ] 5 |
11. Acknowledgment
By submitting this form, you acknowledge that your feedback will be used to improve SayPro’s services and quotations. Your input is highly valued, and we appreciate your time in completing this survey.
Would you like someone from SayPro to follow up with you regarding this feedback?
- Yes, please follow up with me.
- No, thank you.
If yes, please provide your preferred contact details:
[Open text box for client’s contact preferences]
Thank you for your valuable feedback!
At SayPro, we are committed to continuous improvement and ensuring that our quotations and services meet your needs and expectations.
Instructions for Use:
- Distribution: Send this form to clients shortly after they receive or review a quotation from SayPro.
- Collection: Allow clients to submit feedback either digitally via an online form or through a printed version if they prefer.
- Analysis: Regularly analyze the feedback collected to identify areas for improvement in the quotation process, pricing strategies, communication, and overall client satisfaction.
- Follow-Up: Address any specific concerns or suggestions that clients provide and inform them of any changes or improvements implemented as a result of their feedback.
This SayPro Client Feedback Form enables you to continuously assess and enhance the quality of your quotations, ensuring a higher level of client satisfaction and competitiveness in the market.
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