SayPro Number of disputes identified and resolved

SayPro Key Metrics:
Number of disputes identified and resolved

Objective: The primary goal of this initiative is to effectively manage and resolve disputes related to tenders, contracts, and proposals handled by SayPro Tenders, Bidding, Quotations, and Proposals Office under the SayPro Marketing Royalty SCMR framework.

1. Number of Disputes Identified:

This metric tracks the total number of disputes or conflicts identified within the scope of tenders, contracts, quotations, and proposals during the month of January.

• Key Data Points:
  • Total Disputes Identified: The count of disputes that arose from any stage of the tendering process, ranging from discrepancies in bids, non-compliance with contract terms, delays in proposal evaluations, or issues arising from marketing royalty agreements.
  • Sources of Disputes: The origin of disputes might include contract interpretation issues, vendor qualifications, scope of work disagreements, delivery timelines, or incorrect royalty calculations.
  • Dispute Categories: Each dispute is categorized based on its nature (e.g., technical, financial, legal, or contractual), allowing for more efficient prioritization and resolution.

2. Number of Disputes Resolved:

This metric tracks the number of disputes that have been successfully resolved by the SayPro team within the specified timeframe. Resolution is considered complete once both parties involved have come to a mutually acceptable agreement or settlement.

• Key Data Points:
  • Resolution Outcome: The disputes may have been resolved through negotiation, mediation, litigation, or settlement agreements.
  • Dispute Resolution Methods: The SayPro team utilizes various strategies such as expert consultations, clarifications, contract amendments, or even the adjustment of pricing or royalty terms to reach a resolution.
  • Timeliness: The time taken to resolve each dispute is tracked to assess the efficiency of the process, aiming for swift and effective dispute management.

3. Resolution Rate:

This metric calculates the percentage of disputes resolved out of the total disputes identified during the month of January.

• Formula: Resolution Rate=(Number of Disputes ResolvedNumber of Disputes Identified)×100\text{Resolution Rate} = \left(\frac{\text{Number of Disputes Resolved}}{\text{Number of Disputes Identified}}\right) \times 100Resolution Rate=(Number of Disputes IdentifiedNumber of Disputes Resolved​)×100
• Importance: A higher resolution rate indicates a more efficient dispute resolution process, reflecting the SayPro team’s capability in addressing and closing disputes within the established deadlines.

4. Dispute Types Breakdown:

Understanding the nature of disputes helps improve future processes and prevent similar issues from arising.

• Financial Disputes: Related to payment terms, pricing discrepancies, or royalty calculations under SayPro Marketing Royalty SCMR.
• Contractual Disputes: Arising from disagreements over terms, conditions, or scope of work in contracts.
• Legal Disputes: Arising from breaches of law or terms related to tenders or proposals.
• Bidding Disputes: Issues related to qualifications, submissions, and evaluation of bids.

5. Average Time to Resolve Disputes:

This metric measures the average amount of time required to resolve a dispute, from identification to closure.

• Formula: Average Time to Resolve=Total Time Taken for All ResolutionsTotal Number of Resolved Disputes\text{Average Time to Resolve} = \frac{\text{Total Time Taken for All Resolutions}}{\text{Total Number of Resolved Disputes}}Average Time to Resolve=Total Number of Resolved DisputesTotal Time Taken for All Resolutions​
• Target: The goal is to reduce this time each month by improving the efficiency of dispute handling processes and resources available.

6. Impact of Resolutions on Business Operations:

Tracking the impact of dispute resolution on business operations, including the success rate of tender or contract implementation, delivery timelines, or the impact on future project proposals.

• Key Data Points:
  • Retention of Contracts: How many tenders or contracts were successfully retained or renewed post-dispute resolution.
  • Operational Efficiency: Whether the resolution process led to any operational delays or changes in business workflows.
  • Customer/Client Satisfaction: Feedback from clients or vendors regarding the dispute resolution process.

7. Lessons Learned and Continuous Improvement:

The SayPro team conducts post-resolution reviews to identify patterns or recurring issues in disputes and implements process improvements.

• Actionable Insights:
  • Review the common causes of disputes and work towards preemptively addressing those issues in future tenders or contracts.
  • Refine dispute resolution strategies, including better communication, contract clarity, and training for involved teams to prevent future disputes.

Conclusion:

In the January SCMR-1 cycle, SayPro Tenders, Bidding, Quotations, and Proposals Office under SayPro Marketing Royalty SCMR has made significant strides in dispute identification and resolution. The goal is to continue enhancing the resolution rate, reduce average resolution time, and foster better collaboration across teams to prevent disputes from arising in future processes.